Q: Does Betabook work with every whiteboard marker / pen on the market?
A: Honestly, we just don’t know. We’ve successfully tested whiteboard markers from Staedtler, Faber Castell, Neuland, Expo, Staples’ Remarx brand, and Lyreco – but others should work too. In the future we plan to set up a forum where you can review and discuss your favorite Betabook-compatible markers and pens.
Q: Does Betabook work with thinner pens?
A: Yes. One brand which works that we have tried is Staedtler Lumocolor Correctable 305. These pens require a bit more friction than a traditional whiteboard marker to remove. These are a great solution for left-handed people who want to reduce smearing when working with Betabook. Please note: this is not a Staedtler product endorsement – other fine line whiteboard markers and pens may work too. We also quite like the Expo Ultra Fine markers which come in a larger variety of colors and erase like normal whiteboard markers.
Q: I am left-handed. Will Betabook smear when I write on it?
A: See the answer to the previous question.
Q: Will you make Betabooks printed with lines / dots / grid patterns available in the future?
A: We are discussing this issue with our suppliers right now and looking for possible solutions. If you want to be one of the first to know if we make Betabooks with lines / grids / dots available, the easiest way would be to sign up for our newsletter. In the meantime you might also try drawing templates on your Betabook using a Staedtler Lumo Color Non-Permanent Marker (or something similar designed for writing on overhead transparency plastic) and then working on top of the template with dry erase markers. You'll find you'll be able to erase the dry erase without affecting the non-permanent ink. If you want to remove the template just use water.
Q: Betabook is great but how do I get the data into my computer? Is there a USB port?
A: Believe it or not Betabook is 100% analog tablet technology. Our API (Actual Physical Interface) allows you to transfer data optically simply by taking a picture with your smartphone.
Q: I'm having trouble getting my Betabook to erase completely cleanly – is this normal?
A: It is normal for Betabook to be a little messy. For more details please read our Care & Maintenance instructions for best practices using your Betabook, including the best way to erase.
Q: When will my order arrive?
A: Your order will usually arrive within 2-3 weeks of when it is placed. Please see our full shipping policy for more information.